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Brand Name: 11AMP
Website: 11amp.in
Business Type: LLP
Registered Address: 1st Floor, Plot No. 135, Om Sai Nagar, Bamroli Road, Opp. Bharat Nagar, Surat, Gujarat – 394210
1. Shipping Coverage
11AMP currently offers shipping across India (PAN India).
📌 Note:
- Delivery is subject to serviceability of your pin code
- In case your location is not serviceable, the order will be cancelled and refunded
2. Order Processing Time
- Orders are processed within 24–48 working hours after confirmation
- Orders placed on Sundays or public holidays will be processed on the next working day
3. Delivery Timelines
Estimated delivery timelines:
- Metro Cities: 2–4 business days
- Other Locations: 3–7 business days
📌 Please note:
Delivery timelines are estimates and may vary due to:
- Location and accessibility
- Courier partner delays
- External factors (weather, strikes, etc.)
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- Any free shipping offers will be clearly communicated on the website
5. Order Tracking
- Once your order is shipped, you will receive:
- Tracking details via SMS and/or Email
- You can track your shipment in real time using the provided tracking link
6. Delivery Process
- Orders are delivered through trusted courier partners
- The delivery agent may contact you before delivery
- Please ensure your address and contact details are accurate to avoid
delays
7. Delays & Exceptions
While we strive for timely delivery, delays may occur due
to:
- High order volumes
- Logistics or courier issues
- Natural events or unforeseen circumstances
11AMP is not liable for delays caused by third-party logistics providers.
8. Incorrect Address / Delivery Failure
- If an incorrect or incomplete address is provided:
- Delivery may fail or be delayed
- In such cases:
- Re-shipping charges may apply
9. Damaged or Tampered Shipments
If you receive a package that appears:
- Damaged
- Opened or tampered
👉 Please follow these steps:
- Do not accept the package if visibly damaged
- Record a proper unboxing video
📌 Report the issue within 48 hours with:
- Order ID
- Clear photos/videos
Failure to report within this timeframe may result in rejection of the claim.
10. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
📧 Email: Admin@11amp.co.in